Property manager

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Moore Rentals Ltd

When signing up, we let you take the lead. We are entirely flexible. Some owners want to meet, some just want to do things over the phone or by email. This is especially common if an owner lives out of town. When finding a tenant for your property we: • Perform a property appraisal • Establish rental rate / market value • Take photos • Advertise and market your property • Collate all applications and discuss them with you • Property viewings • Prospective tenant screening • Find the best-suited tenant for your property • Conduct further tenant checks e.g. credit, reference, etc. • Organise move-in date, bond payment, and rent collection • Type-up an individualised tenancy agreement with your input • Acquire signatures • Collect monies • Conduct a ‘pre-tenancy inspection’ and comprehensive report (including taking anywhere from 100 – 1000 photos) • Refer back to you • Tenant collects keys and moves in • Collect rent payments When managing your property we do and offer: • Extremely competitive rates for the service we offer • Fixed management fees – for the entire life of your property with us • Development of effective property advertising campaigns • Professional script/copywriting • High-quality photography • Organisation of bond lodging, refunds, and transfers • Enforcement to tenant of occupancy rules and requirements • Enforcement to tenant of legal standard requirements and regulations • Liaising with the council if necessary • Liaising with your insurance company if applicable • Timely updates to tenants and landlords about new legal obligations • Weekly rent collection • Landlord payments • Prepare your property’s monthly financial statements and supply any invoices paid • Supply up-to-date information on your property • Organisation of quotes regarding maintenance/construction requests • Officiating, liaising, and management of maintenance/construction works • Re-evaluation of property rental rates • Pre-tenancy inspections and comprehensive reporting • Three-monthly / Routine inspections • Final (exit) inspections • Payment of water invoices and invoicing of tenants • Liaising with other property managers on your behalf if required • Liaising with your chosen external selling agents in the event of selling or buying • Methamphetamine test advice and arrangement at your request • Prompt and clear communication from us to you • Resolve general tenancy problems • Negotiate and manage disputes • Carry out evictions • Investigate and resolve complaints • Take tenants to Tenancy Tribunal Extra services - At Moore Rentals, we realise that no property, or owner, is the same, but we want to make things as easy and carefree as possible for all of our clients. We promise to always try our best to fulfil any requests or needs that you may have. When Moore Rentals manages your property, we alter our service to fit your needs. Instead of a rigid approach, we operate in an adaptable and flexible manner, whilst still maintaining professionalism. Let us know of any requests - no matter how unusual!

Moore Rentals has a team that offers a wide array of skills, and knowledge. Accumulatively, we have worked in real estate, owned rentals, owned other investment properties, owned businesses, have a university degree (majoring in management and marketing), and much more to offer. Our director also has 25 years of property management experience, so you can rest assured that your property is in expert hands. Furthermore, we have many years of experience dealing with properties from the low-end, to the high-end of the market. Our friendly team is also experienced in appraisals and we are confident tenant screeners. We are a family-owned and operated enterprise, which operates on a flat management structure, so properties are never spread too thinly over multiple staff members. We all contribute to the same job, which makes us a well-informed team.

Moore Rentals Ltd was established in 2010 by Maureen Moore, with the reason to provide more attentive, responsive, and transparent service. Today, this is still Moore Rentals’ main mission.

Clients from all walks of life - this is something that property management always involves. You cannot succeed in this business if you are judgemental, stereotypical, and/or biased. At Moore Rentals, we value everyone equally and we care for minority groups. We do not tolerate any hostile behaviour from any person associated with Moore Rentals Ltd.

Do your research, there are many wonderful property managers out there. Just make sure you get to know them reasonably well before joining into a contract with them. This is important because you need to have a communicative and sound, working relationship with your property manager. The last thing you want is to end up in a situation where you feel as though you cannot approach your property manager. Do your research.

What are your contract terms? - if you are uncomfortable with any terms of an agreement, you can make adjustments to the agreement, just initial or sign the changes. If your property manager does not like the change then you can express your concerns and hopefully come to an arrangement. Make sure this is done before you submit the agreement back to your property manager. Think about what you want to achieve from the property and occupying tenants. Is your goal to maximise profits? Is it to have a long term tenant? Often, we see that putting a very overpriced house on the market can attract tenants that haven't been able to secure a property elsewhere. That's not necessarily a bad thing, but sometimes it could be a red flag. Some owners like to keep the rent price down a bit, achieving a wide pool of applicants, making it easier to find someone suitable. These owners also hope they will attract long-term and unproblematic tenants, who know their rent price is really good. So they opt to not shift home. However, this does result in rent loss. It is important to remember, you can get great tenants in high-priced homes, and not so good tenants in low-priced homes. Think about how involved you want to be with your property. Some owners like to know everything that happens and keep well informed, this can be more stressful for an owner, but the communication lines are strong. Whereas, some owners like to leave the property manager to sort everything, less stress, but more chance of a communication breakdown. Both scenarios have pros and cons. Make sure you thoroughly express to your property manager what you need from them - this can even be done in writing. How much are you willing to pay? - property management can be expensive. We have often charged high management fees, due to the quality of our service. However, more recently, we have reduced our prices, because rents have increased significantly and it has felt as though we are charging too much. Don't be fooled by "more expensive means better". The industry likes to keep rates fixed, from what we have seen in our experience. Do you want a big franchise and/or a real estate firm, or a small company? Our interpretation is that those who choose large well-known firms, do this because they feel it may be more reliable. Maybe not as personal or friendly, but an owner might feel more comfortable. However, we often find that those who choose small firms are often private people, who like to keep their investments, business, etc. low-profile. It really depends on what you are happy with.